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Business and Professional Services

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  • Career Programs and Pathways›
  • Business and Professional Services

2025-2026 Edition

  • Greeting from the President
  • Mission, Vision and Values
  • About Oakton
  • Academic Calendar
  • Academic and Student Policies
  • Academic and Student Support Services
  • Academic Curricula and Departments
  • Illinois Articulation Initiative
  • Baccalaureate Transfer Programs and Pre-​majors
  • Career Programs and Pathways
    • Accounting Associate
    • Air Conditioning, Heating and Refrigeration Technology
    • Automotive Technology
    • Business and Professional Services
      • Applied Business Certificate
      • Customer Service Certificate
    • Cancer Registry Management
    • Cannabis Studies
    • Cardiac Sonography
    • Computer Applications for Business
    • Computer Information Systems
    • Computer Integrated Manufacturing
    • Computer Networking and Systems
    • Early Childhood Education
    • Electronics and Computer Technology
    • Facilities Management and Engineering
    • Fire Science Technology
    • Global Business Studies
    • Graphic Design
    • Health Information Technology
    • Human Services
    • Law Enforcement and Criminal Justice
    • Management and Supervision
    • Marketing Management
    • Mechanical Design/​CAD
    • Medical Assistant
    • Medical Laboratory Technology
    • Nursing
    • Nursing, Basic Nurse Assistant Training
    • Nursing, Person-​Centered Elder Support
    • Paralegal Studies
    • Patient Care Technician
    • Pharmacy Technician
    • Phlebotomy
    • Physical Therapist Assistant
    • Public Health Contact Tracer Professional
    • Radiography
    • Sterile Processing Technician
    • Substance Abuse Counseling
    • Surgical Technology
    • Technical Communication
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  • Certificates

(Also see Global Business Studies, Management and Supervision, and Marketing Management)

Department Chair: Tracy Fulce, 847.376.7803, tfulce@oakton.edu

The two certificates offered under the Business and Professional Services program prepare students for entry-level business and administrative positions in business, industry, public and not-for-profit sectors. Students will acquire knowledge and skills in key disciplines identified by employers as important for successful employment, including communications, management, marketing, computer applications and computation. The Customer Service Certificate comprises a subset of courses required for the Applied Business Certificate.

Graduates of this program will possess the credentials necessary to work in entry-level business and administrative positions in a variety of office settings. Positions include, but are not limited to, customer service representatives, administrative assistants, office assistants, receptionists, and marketing support personnel. The program is designed for current employees who seek to upgrade their knowledge and skills, or individuals preparing for initial employment.

  • Applied Business Certificate
  • Customer Service Certificate
Oakton Community College Home

Des Plaines Campus

1600 E. Golf Road

Des Plaines, IL 60016

847.635.1600
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Skokie Campus

7701 N. Lincoln Avenue

Skokie, IL 60077

847.635.1600
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