Customer Service Certificate
12 Semester Credit Hours; Curriculum: 0251
This certificate can be completed in one semester.
| Code | Title | Hours |
|---|---|---|
| Courses for a Certificate | ||
| MKT 151 | Customer Service | 3 |
| Select three credit hours from the following: | 3 | |
| Fundamentals Of Supervision | ||
| Principles Of Management | ||
| Organizational Behavior | ||
| Managing Diversity in the Workplace | ||
| Select three credit hours from the following: | 3 | |
| Principles of Marketing | ||
| Principles Of Professional Selling | ||
| Consumer Behavior | ||
| Customer Relationship Management | ||
| Select three credit hours from the following: | 3 | |
| Human Relations In The Workplace | ||
| Effective Management Communications | ||
| Business Etiquette | ||
| Introduction To Psychology | ||
| Effective Speech | ||
| Interpersonal Communication Across Cultures | ||
| Total Hours | 12 | |