Customer Service Certificate
12 Semester Credit Hours; Curriculum: 0251
This certificate can be completed in one semester.
Code | Title | Hours |
---|---|---|
Courses for a Certificate | ||
MKT 151 | Customer Service | 3 |
Select three credit hours from the following: | 3 | |
Fundamentals Of Supervision | ||
Principles Of Management | ||
Organizational Behavior | ||
Managing Diversity in the Workplace | ||
Select three credit hours from the following: | 3 | |
Principles of Marketing | ||
Principles Of Professional Selling | ||
Consumer Behavior | ||
Customer Relationship Management | ||
Select three credit hours from the following: | 3 | |
Human Relations In The Workplace | ||
Effective Management Communications | ||
Business Etiquette | ||
Introduction To Psychology | ||
Effective Speech | ||
Interpersonal Communication Across Cultures | ||
Total Hours | 12 |