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Customer Service Certificate

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2025-2026 Edition

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13 Semester Credit Hours; Curriculum: 0251

This Certificate provides skills and experiences graduates need for customer service careers across industries. In a single semester, students will learn the value of customer service within organizations and will be qualified for entry-level customer service positions. This certificate can be completed in one semester.

Course List
Code Title Hours
Courses for a Certificate
CAB 106Keyboarding Speed and Accuracy Development1
CIS 101Introduction to Computer Information Systems3
MKT 151Customer Service3
MKT 161Principles of Professional Selling3
MKT 249Customer Relationship Management3
Total Hours13

Program Learning Outcomes

  1. Identify the role and value of customer service within a business model.
  2. Create appeals that stimulate purchase and acceptance.
  3. Support customer needs and resolve customer service issues using the appropriate technological resources (swap).
  4. Define customer relationship management (CRM) and leverage CRM data to inform decision making.
  5. Communicate effectively with internal and external audiences.
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Skokie, IL 60077

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