13 Semester Credit Hours; Curriculum: 0251
This Certificate provides skills and experiences graduates need for customer service careers across industries. In a single semester, students will learn the value of customer service within organizations and will be qualified for entry-level customer service positions. This certificate can be completed in one semester.
| Code | Title | Hours |
|---|---|---|
| Courses for a Certificate | ||
| CAB 106 | Keyboarding Speed and Accuracy Development | 1 |
| CIS 101 | Introduction to Computer Information Systems | 3 |
| MKT 151 | Customer Service | 3 |
| MKT 161 | Principles of Professional Selling | 3 |
| MKT 249 | Customer Relationship Management | 3 |
| Total Hours | 13 | |
Program Learning Outcomes
- Identify the role and value of customer service within a business model.
- Create appeals that stimulate purchase and acceptance.
- Support customer needs and resolve customer service issues using the appropriate technological resources (swap).
- Define customer relationship management (CRM) and leverage CRM data to inform decision making.
- Communicate effectively with internal and external audiences.